Thank you for reporting." And THEN I got a reply via twitter feed inviting me to send a DM. After an hour of very slow, useless back and forth, I received this message: "Hi there! The issue is already reported and our engineers have been working for the issue resolution. I confirmed it was a system wide error, not me needing personal assistance. Then they told me to submit a support ticket so someone could help me troubleshoot. Then they sent me a link that didn't work. ZD's twitter user DM'd a community page that linked to a page that didn't work. I tried to report this error on Twitter since there was no reporting mechanism on the status page itself. ZD’s status page reported everything was fine, but even the bot on their website wasn’t working, so clearly this was a system wide error. More recently I noticed my faq bot wasn't working - I couldn't save edits, it wouldn't load on my site. If you’re interested in details, please find below a copy/pasted summary of my correspondence that went unanswered again and again (apologies for my typos). Shocking for a company that literally claims to provide customer service infrastructure. In April a new account manager was assigned to me and he offered to help but ghosted me, too. I tried to get help addressing the financial aspect of this and. In December, upon subscription renewal, I realized I’ve been paying for a feature I don't use. The fact that I was unable to get help choosing the correct plan for my needs should have indicated things would only get worse, but I proceeded because I needed a solution ASAP. I was hesitant to write this review in case it led to worse support/service than I’m already getting however, upon reflection, I realized that if I can save anyone else the headache of diving into Zendesk then it will be worthwhile.
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